Donor FAQ​

Furniture donation pickups start at $99. The exact price depends on the size, quantity, and location of your items, plus any add-ons like stairs or disassembly. You can see a live estimate in the online scheduler before you book, and the final cost is confirmed on-site before anything is loaded.

The fee covers what it takes to move your donation: vetted pickup teams, fuel, and transportation to deliver your items directly to a local charity partner. Charities are never charged for the service, so every pickup supports their mission without adding costs to their budget.

Yes. ReSupply is a veteran-founded donation pickup service partnered with 3,000 charity partners across 48 states. Donors have rated the service 4.8 out of 5 across 64,115 reviews on Trustpilot, Google, the BBB, and ReSupply’s own platform, and ReSupply holds an A accreditation from the BBB.

The booking fee is charged at the time of scheduling. It reserves your slot on the schedule and helps pay for the logistics and coordination behind your pickup. The booking fee is separate from the pickup cost and is non-refundable unless ReSupply cannot complete your pickup as requested.

There is no cancellation fee, and you are never obligated to proceed after the on-site estimate. Keep in mind that the booking fee paid at scheduling is non-refundable unless ReSupply cannot complete your pickup as requested.

The fee pays for the pickup itself: the team, the truck, and delivery to your charity partner. What the charity receives is your donation, at no cost to their organization, which lets them put their resources toward their mission instead of transportation.

Your initial estimate is based on the items you list when scheduling. The final cost is confirmed on-site before anything is loaded. It can change if items need disassembly, involve stairs, differ in size from what was listed, or cannot be accepted by the charity and require recycling.

If your assigned charity cannot accept an item, a recycling fee covers the local disposal cost your pickup team would otherwise absorb. Recycling fees are charged in increments of 10 dollars, and any fee applied to an item the charity ends up accepting is refunded after the pickup.

The booking fee is charged when you schedule. The remaining pickup cost is due on pickup day, after your team arrives, reviews your items, and confirms the final quote. You review and sign before payment is processed, and payment is completed before items are loaded.

By default, the final cost is charged to the card used for your booking fee, processed through a secure payment system. You can switch to a different card when you confirm the final quote on your donation management page.

You or a trusted representative must be on-site. The final cost is confirmed in person before anything is loaded, and the person present needs to be authorized to approve changes and submit payment on your behalf.

Vetted pickup teams. Every team passes a background check and a review of its business history and ratings before joining the network, and you receive the name of your team in advance along with arrival updates on pickup day.

Yes, disassembly is available for items that require tools to take apart, such as bed frames, desks, and multi-piece furniture. It is charged per item, and additional fees may apply, so listing it when you schedule helps your team arrive prepared.

Some charities offer their own standard pickup service, arranged directly with the charity on their schedule. ReSupply provides Priority Pickup, which offers scheduling in as little as one business day with items collected from where they sit inside your home.