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What Happens to Your Donation

Where your donation goes after pickup

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How Donations Reach Charity Partners

Your donation does not disappear into a warehouse. ReSupply, a veteran-founded service, delivers items directly to local charity partners across 3,000 charity locations in 48 states, where they support each charity's mission. Here is exactly what happens after your pickup, and what to have ready. Questions? Call (765) 436-6283, open 9 a.m. to 8 p.m. Eastern, 7 days a week.

Overview

How Donations Reach Charity Partners

After your vetted pickup team collects your items, they deliver directly to your assigned charity partner. If a charity cannot accept certain items, teams are encouraged to complete the delivery at additional charity partners whenever possible, so your donation still finds a home. Charity partnership costs are covered by the pickup service, so receiving donations never costs the charity anything. You can see your assigned charity on your donation management page.
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What Items Can Be Picked Up

Items should be clean, usable, and in good condition. If it fits in a bag or box one person can safely carry, or it is furniture your team can move, it can be scheduled: clothing, kitchenware, books, toys, linens, furniture, and working appliances are all common donations. Hazardous items cannot be accepted, including paints, solvents, gas or oil powered motors, fluorescent bulbs, and medical waste. Not sure about an item? Ask our support team before pickup day.

When Items Cannot Be Accepted

Charities accept items they can use or sell in support of their mission, so condition matters. If an item cannot be accepted by any charity partner, your team will tell you on site and you can choose to have it recycled or responsibly disposed of for an added fee, or remove it from your pickup at no penalty. Appliances carry extra handling because charities generally accept them only when working and under about 8 years old, and proper recycling is required otherwise.

Proudly Serving 3,000+ Charity Locations

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No obligation. If a fee applies, you'll see it before checkout.

Pickup is available in Boston, MA

Donation pickups available within 24 hours.

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Donation Pickup in Your City

City donation pickup: Boston | Chicago | Los Angeles | New York | Philadelphia | Phoenix | St. Louis

Pickup by item: Furniture | Couches | Mattresses | Appliances | Clothing | Home Goods | Small Items

Helpful pages: Pickup Cost | Schedule a Pickup | Tax Deductions

Give your items a second life

Book online in minutes or call (765) 436-6283, open 9 a.m. to 8 p.m. Eastern, 7 days a week.
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Frequently Asked Questions

Your items are delivered directly to your assigned local charity partner, where they are used or sold in support of the charity’s mission. If that charity cannot accept something, teams work to deliver it to another charity partner.

Teams work to donate everything they collect, but charities can only accept items that support their mission. Anything that cannot be placed can be recycled or responsibly disposed of for an added fee, or removed from your pickup.

Clean, usable, and in good condition. Charities accept items they can use or sell, so working condition and cleanliness make the difference. Hazardous materials cannot be accepted.