Manage Your Donation Pickup​

Build your item list in the online scheduler, enter your pickup address, choose from the available dates and windows, and add your contact details. You confirm the item list and initial estimate in the final step, and a confirmation arrives by text or email once the request is submitted.

In most service areas, pickups are available with as little as one business day of notice, or as far out as your schedule needs. Exact dates and windows for your address appear during scheduling once your pickup location is entered.

ReSupply is a veteran-founded service coordinating donation pickups across 48 states with 3,000 charity partners. The fastest way to check your area is to enter your address in the online scheduler. If your address shows as just outside the pickup area, call us and we will confirm availability manually.

Some addresses do not appear in the automatic search. On the address step of the scheduler, choose the manual entry option and a form will open so you can enter your street address, city, state, and ZIP directly.

Morning pickups typically arrive between 8 a.m. and 12 p.m. Afternoon pickups arrive during a set afternoon window shown at scheduling. Routes change throughout the day, so if you need a tighter estimate, contact us on pickup day and we can connect you with your team for a live ETA.

Open your donation management page from your confirmation email and select the option to update your requested date. Available dates and times will display. If the date you want is not shown, call us and we will look at options together.

From your donation management page, select cancel donation and confirm. There is no cancellation fee, though the booking fee paid at scheduling is non-refundable unless ReSupply cannot complete your pickup as requested.

Yes. From your donation management page, select edit donation items to add or remove items and see an updated initial estimate. Adding items may increase your total, and removing items may lower it. An accurate list keeps your on-site quote close to your estimate.

From your donation management page, select edit your information to update your name, email, phone, item descriptions, and any special instructions for your pickup team.

Use the donation lookup tool to have a fresh link to your donation management page sent to you. You will need the email address or phone number used at scheduling, and your donation ID if you have it.